Open to roles in Prince Edward Island and remote
I fix the tech, build the website and make the marketing.
Computer Science graduate from UPEI, based in Charlottetown. Service-desk internships, freelance web and creative work for real clients, and hands-on experience leading a retail team.
What I do
Most small teams need someone who can fix the laptop, update the website and get the campaign out the door. That’s the mix I’ve built.
IT Support
Two summers as an IT Resolution Specialist intern at The Home Depot Technology Center, troubleshooting order and point-of-sale systems remotely, triaging tickets in Jira and escalating what needed a specialist. I also keep field laptops, radios and remote desktops running as a Canadian Red Cross volunteer.
Web Development
A Computer Science degree from UPEI, freelance websites for small businesses (build, deployment, SEO and lead capture), an iOS app in Swift with Firebase, and a Java project on graph algorithms. This site is one of mine too.
Digital Marketing
Freelance social, print and video creative for brands in hospitality, consumer products, real estate, food and finance, often in two languages, always inside the client's brand rules.
Analysis and Leadership
I supervise a retail team, work from weekly performance reporting and coach people into new roles. Comfortable with SQL, Python and Excel, with a minor in Mathematics.
Work
Support work, from a national retail service desk to emergency response in the field.
Remote troubleshooting of customer order management and point-of-sale issues for stores across eastern Canada: network errors, stuck carts, missing purchase orders, frozen screens. Ticket triage in Jira, SLA tracking, escalation to specialist teams, credential resets and access requests.
Keeping field laptops, radios and Citrix desktops working to Red Cross IT protocols during relief operations, plus needs-assessment records kept under confidentiality standards.
Helping Computer Science students work through Python, Java and C++ problems in lab sessions, and grading Computer Science I and Linear Algebra. Explaining technical problems to people who are still learning the vocabulary.
Projects
Websites I designed and built, for clients and as concepts, plus code from university and personal projects. Every card opens the real thing.
Experience
Swipe sideways to see each step.
Grameenphone
Mar 2021 to Dec 2021
Remote product and technical support for a national telecom provider.
University of Prince Edward Island
2022 to 2025
Databases, data structures and algorithms, software architecture, statistics. Dean's Honour List.
The Home Depot Canada
Apr 2022 to Jan 2025
Consultative selling on renovation projects, with financing and order management.
Canadian Red Cross
Since Jun 2022
Relief operations in Atlantic Canada, including field IT support.
The Home Depot Technology Center
Summers 2023 and 2024
Remote service-desk support for retail order and point-of-sale systems.
University of Prince Edward Island
Jan 2023 to May 2023
Grading for Computer Science I and Linear Algebra.
Self-employed
Since Nov 2024
Websites and marketing creative for small businesses.
University of Prince Edward Island
Sep 2024 to Apr 2025
Helping students through programming labs in Python, Java and C++.
The Home Depot Canada
Since Jan 2025
Leading a department team: coaching, scheduling, safety and store standards.
Certificates
Two specializations and twelve courses from Google, Cisco, the University of Alberta and Unity. Each Coursera certificate links to its public verification page.
14 certificates, 2021. Select any one to see it full size.
Skills
